Help
What is the scope of services available at the Help Desk in Burns 204?
Other than referring to online documentation, the Help Desk is the best place to seek assistance or information about student computing at GW Law. For more details see the Student Computing Assistance chapter in the Student Computing Guide [pdf].
What systems are eligible for assistance from the Help Desk staff?
Assistance is available for any computer hardware provided by the Law School (such as lab computers, email stations, or library reference computers). In some circumstances (such as with classroom technology) the Help Desk may refer you to another department.
Regarding personal notebook computers, Help Desk assistance is linked to the required specifications applicable to your entering class. Click here to review the current specifications. In other words, compliance with the specifications determines the level of support you will receive at the Help Desk.
Who is available to assist me at the Help Desk and when will they be there?
Part time student assistants usually are found at the front desk of Burns 204 during most of the Help Desk's hours of operation, which generally mirror the library's hours. Evening and weekend coverage may be limited in cases of staffing shortages or when the undergraduate academic calendar does not match the Law School's. Full time Help Desk staff members generally are available during regular business hours, Monday to Friday. Schedules will be posted at the Burns 204 door.
How do I report general problems with the Law School's computer facilities (such as lab computers, email stations, printers, wireless network)?
Please report such items to the Help Desk in Burns 204. Also, send a message to burnshelp@law.gwu.edu. This account is monitored by full time Help Desk staff members and computing services managers.